Welcome to DecorExplorer

Shipping Policy

Processing & Handling Time

  • All orders are processed within 1-3 business days (excluding weekends and holidays).
  • Orders placed after 5 PM will be processed the next business day.
  • You will receive a confirmation email with tracking details once your order is shipped.

Shipping Time & Rates

We offer the following shipping options:

Domestic Shipping (Within [Your Country])

  • Standard Shipping: 5-7 business days – Flat rate: $X.XX
  • Expedited Shipping: 2-4 business days – Flat rate: $X.XX
  • Express Shipping: 1-2 business days – Flat rate: $X.XX

International Shipping

  • Delivery times vary by location, typically 7-14 business days.
  • Shipping fees are calculated at checkout based on destination and package weight.
  • Customs & Duties: International customers are responsible for any customs fees, taxes, or duties imposed by their country.

Order Tracking

  • Once your order is shipped, you will receive a tracking number via email.
  • You can track your order through our tracking page or the carrier’s website.

Shipping Delays & Issues

  • While we strive for on-time delivery, delays may occur due to high demand, weather, or carrier issues.
  • If your order is delayed beyond the estimated time, please contact us at [Your Customer Support Email].

Lost, Stolen, or Damaged Packages

  • Lost Packages: If your order is marked as delivered but you haven’t received it, please check with your local carrier or neighbors first. If unresolved, contact us within 7 days.
  • Damaged Items: If your item arrives damaged, please email us with photos within 48 hours of delivery for a replacement or refund.
  • Stolen Packages: We are not responsible for stolen packages but will assist you in filing a claim with the carrier.

Address Changes & Order Modifications

  • If you need to change your shipping address after placing an order, contact us within 24 hours.
  • Once an order is shipped, we cannot make changes or cancellations.

📢 Still Have Questions?
For any shipping inquiries, please reach out to us at [Your Contact Email] or visit our Contact Us page.

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